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Home | Services | Review & appeals | Appeal a review decision - employers > Appeal a review decision on a claims matter - a step-by-step guide for employers

Appeal a review decision on a claims matter - a step-by-step guide for employers

IMPORTANT INFORMATION - Effective 1 November 2010
If you are lodging an appeal against a review decision on a claims matter your application must be lodged with the Queensland Industrial Relations Commission (the Industrial Magistrates Court will only accept appeal applications against review decisions on premium matters). Non-reviewable decisions must be appealed to the Industrial Magistrates Court against the Insurer (not Q-COMP)


Appeal a review decision - an employer's step-by-step guide

Workers and employers who are dissatisfied with a Q-COMP claim review decision can appeal to the Queensland Industrial Relations Commission (QIRC) within 20 business days of receiving the decision.

Q-COMP defends its review decisions in the Commission. The parties to an appeal may be:

  • the appellant-the person or organisation who files the appeal
  • the respondent-Q-COMP.

 

On receipt of the Appeal a Q-COMP appeals officer is allocated to manage the case.  You can contact the appeals officer at anytime to ask questions or discuss the case with them.

 

Step 1: Prepare your written Notice of Appeal

When filing in the QIRC, use the form located on their website (under Forms - Appeals against Q-COMP Review Decisions).

 

While not compulsory, you should also provide grounds if you are unhappy with a statutory claim decision. This will assist in the appeal process.

 

Step 2: File your appeal within 20 business days of receiving the review decision

File your written Notice of Appeal in person, by post or by fax* with:

Queensland Industrial Relations Commission
13th Floor
Central Plaza 2
66 Eagle Street
BRISBANE QLD 4000

*post the original if faxing

 

Step 3: Send a copy of the Notice of Appeal to Q-COMP within 10 business days of filing in the Commission.

Send to:

Q-COMP Appeals Unit
PO Box 10119 
Adelaide Street
Brisbane QLD 4000


Step 4: Appear at the Commission 'callover'

After you've filed your Notice of Appeal, the Commission allocates a callover date and sends you a notice to appear in person-the appeal is not determined at this time. We suggest that you seek legal advice before your callover.  You can also discuss the matter with an appeals officer.

 

At callover, the Commission will need to know:

  • whether you are ready to proceed with the hearing

  • the number of witnesses you intend to call to give evidence to prove your case and their availability

  • how long the hearing is likely to take.

 

They will then set a hearing date.

The QIRC may require you to conference with Q-COMP (or you may choose to) and they will contact you to arrange a time. A Commissioner attends the conference, assisting the parties to discuss the issues and attempt to resolve the appeal without a hearing. If the appeal is not resolved, the Commissioner will order the matter be listed for a callover and a hearing date set (s. 552A, Workers' Compensation and Rehabilitation Act 2003).

 

If you are not ready to go to a hearing, your matter may be given a 'mention' date where the parties must again let the Commission know if they are ready to proceed.

Note: the Commission will issue a Directions Order with orders to be completed by the parties before the hearing.

 

Step 5: Attend the hearing

You must prove your case 'on the balance of probabilities' and you will need to call witnesses to give evidence to support your appeal. You arrange for your witnesses, including doctors, to give evidence, and pay any costs involved.

The parties must exchange copies of any relevant document/s that you may rely on before the hearing at least ten days prior, although this may occur at any time prior.

There is no jury. The Commissioner will hear both sides of the appeal and give their decision (either on the day or at a later date) based on the facts and evidence.

 

Step 6: Pay any appeal costs

You may have to pay appeal costs if:

  • you engage a solicitor or a third party to assist you in the appeal

  • your appeal is unsuccessful and the Commission orders appeal costs against you. The successful party may seek an order from the Commission that the other party pay their appeal costs. Q-COMP's costs may include fees for barristers and witnesses.

 

Any costs awarded by the Commission will be paid according to Schedule 3 scale "E" Uniform Civil Procedure Rules 1999 and will not cover your entire costs.

 

Step 7: Appeal to the Industrial Court within 21 days

You can appeal to the Industrial Court if you are not happy with the Commission decision-it must be filed within 21 days of the decision using the form from the Industrial Court of Queensland website www.qirc.qld.gov.au.

 

The decision of the Industrial Court is final.