What is Return to work assist?
Injured workers in Queensland can
access Return to work assist after their workers' compensation
claim is closed and they can't return to their pre-injury role.
Benefits for employers
Helping injured workers get back to work has a positive impact
on the community's return to work culture. It also positively
influences employer premiums by potentially reducing the future
economic loss costs on common law claims. You can refer workers to
Return to work assist if they are in the process of an employment
separation and have had a prior workers' compensation claim in
Benefits for workers
Injured workers who participate in the program are coached and
supported through the challenges of securing a new career. The
program helps injured workers identify career pathways that are
compatible with their transferrable skills and personal
How Return to work assist works
Referral to Q-COMP's Return to work assist is mandatory for
insurers in Queensland, but participation remains voluntary for
injured workers. Once a referral is received a Return to work
assist Advisor supports the worker with their return to work
Our service delivery is client centred
so injured workers are empowered to create their career goals.
The program helps injured workers
identify career goals that are compatible with their transferrable
skills and personal interests. This enables them to gain
Advisors have extensive knowledge of
their allocated region in Queensland and work closely with local
career development and registered training providers.
Return to work
Return to work assist Advisors manage referrals from the start
right through to a return to work outcome with follow-up contact
occurring to monitor sustainability.
Injured workers can re-engage in the
program at any time in the future if further assistance is
We believe early involvement in return
to work services gives workers a greater chance of gaining
Philip injured his right shoulder while working as a process
worker. He underwent surgery and was left with a lifting
restriction. He was referred to Return to work assist on 19 October
2011 as he was no longer employed when his workers' compensation
claim was closed.
His employment options were limited due to his injury and his
previous work experience which had been predominantly in labouring
and process roles. The option of retraining to obtain a traffic
control ticket was discussed and Phil was keen to explore this
Return to work assist arranged for Phil to undertake a level one
traffic control ticket and relevant licence. Phil completed the
course on 10 November 2011 and received his licence from the
Department of Transport six weeks later.
Return to work assist researched employment options and provided
Phil with an employer contact. Phil followed up on this opportunity
and was successful in obtaining a full time role as a traffic
controller. He commenced work on 13 March 2012 and is enjoying his
Phil plans on completing his level two traffic control ticket in
the near future.