Corey is a 31 year old civil labourer who sustained an injury to his left arm while using a grinder in an overhead position. At the end of his workers' compensation claim Corey had no job to return to and was unable to return to work in a heavy manual labouring position due to his injury.Read More
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As the regulatory body for workers' compensation, we have a role in facilitating injured workers and employers having certain decisions that have been made by an insurer, reviewed.
This is a free service and grounds for review are simply that an individual believes that the insurer's decision is wrong. It is vital however, that the grounds for review relate directly to the injury itself. It is also important to note that Q-COMP cannot review the way an insurer managed a claim or the insurer's internal processes.
The types of decisions reviewable include:
There are also decisions that are not able to be reviewed and these include:
Q-COMP carries out an administrative review only - this means we review all of the paperwork but we don't contact doctors, witnesses etc for further information. Therefore any crucial information that might support the application for review should be submitted at this time.
Keeping to timelines is important during the process of review for everyone involved. There are certain timeframes that must be adhered to including:
If you have any questions about the review process or the types of decisions that are reviewable, contact the team on 1300 739 021 or email@example.com