We have created a number of useful guides for employers,
rehabilitation and return to work coordinators, insurers, allied
health and medical practitioners. Our guides encourage best
practice return to work outcomes, specify claims management
performance standards and provide guidelines for the table of
Helping you get the measure of workplace rehabilitation
The self-assessment checklist is a tool for employers to assess
their performance in key areas of workplace rehabilitation. It
includes areas of legislative and regulatory compliance as well as
best practice principles.
Insurer performance management program
The plan helps insurers achieve excellence in claims management
and rehabilitation was well as compliance with legislation. It also
helps us to be transparent, fair, accountable, impartial, and
responsive when working with insurers.
Claims management performance standards and guidelines
The guidelines support insurers in applying the legislation and
making high quality, consistent, and compliant claims
Workers' compensation insurers' interface data specifications
Self-insurer must use interface data specifications when sending
us summary information about the claims they have processed on
their system. This information helps us to regulate and monitor the
performance of self-insurers.
Workers' compensation insurer's field validation reference guide
Workers' compensation insurers' interface technical specifications
Workers' compensation item number file specifications
Guidelines for the table of injuries
Guidelines for the table of injuries - for injuries on or after
2 November 2005.
Quick reference tool - Guidelines for the table of injuries
Medical practitioners and insurers can use the quick reference
tool to help assess permanent impairment.
Psychological injuries claims article
Table of injuries for injuries on or after 1 July 2003 to 1 November 2005
Table of injuries for injuries on or after 1 February 1997 to 30 June 2003
Table of injuries for injuries on or after 1 January 1996 to 31 January 1997