Q-COMP: The Workers' Compensation Regulatory Authority
Visit us at www.qcomp.com.au
Insurer Report
Issue 15
Autumn 2011
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Nominations now open for the Return to work Awards 2011
Nominations are now open for the Return to work Awards 2011, the
only program in Queensland that recognises outstanding achievements
in helping injured workers return to work.
http://www.qcomp.com.au/insurer-report/autumn-2011/nominations-now-open-for-the-return-to-work-awards-2011.aspx
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Registrations now open for the Return to work Conference and Expo 2011
Get in quick to secure your place at the Return to work
Conference and Expo 2011, a must-attend event for those on the
front line of rehabilitation and return to work.
http://www.qcomp.com.au/insurer-report/autumn-2011/return-to-work-conference-and-expo-–-registrations-now-open!.aspx
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Achieving better outcomes at the Leadership and Vision in Injury Management Conference
The 2011 Leadership and Vision in Injury Management Conference
held over 28-29 March was a great success.
http://www.qcomp.com.au/insurer-report/autumn-2011/achieving-better-outcomes-at-the-leadership-and-vision-in-injury-management-conference.aspx
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Magistrates Court decision regarding “contravenes”
A recent case heard by the Industrial Magistrate addressed the
issue of whether a worker had 'contravened' section 328A of the
Criminal Code in circumstances where the worker had not been
charged or convicted of an offence, but was issued with a caution
for driving without due care and attention.
http://www.qcomp.com.au/insurer-report/autumn-2011/magistrates-court-decision-regarding-“contravenes”.aspx
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Out-of-time applications for review
The following is an overview of the important learnings
regarding "out of time" applications for review from a matter
recently determined by President Hall of the QIRC.
http://www.qcomp.com.au/insurer-report/autumn-2011/out-of-time-applications-for-review.aspx
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Procedural fairness
The following case reinforces sections 6.3 and 6.4 of the Claims
Management Performance Standards and Guidelines in that procedural
fairness should be afforded to workers prior to the making of an
adverse decision.
http://www.qcomp.com.au/insurer-report/autumn-2011/procedural-fairness.aspx
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Insurers’ rights in an appeal
There have been a few important learnings come out of the QIRC
recently in relation to insurers' rights in an appeal.
http://www.qcomp.com.au/insurer-report/autumn-2011/insurers’-rights-in-an-appeal.aspx
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Insurer complaints management
Complaints are an important part of any business and provide
opportunities to improve on processes and allow us to reflect on
the way services are provided.
http://www.qcomp.com.au/insurer-report/autumn-2011/insurer-complaints-management.aspx
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Changes to Review Unit processes
In order to streamline the review process, the Review Unit has
recently changed some of their procedures regarding initial
communications and decision formats.
http://www.qcomp.com.au/insurer-report/autumn-2011/changes-to-review-unit-processes.aspx
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Kris Fraser (UQ) attends conference on Musculoskeletal Disorders in Loire Valley, France
Kris Fraser, from the Return to work Award winning team at the
University of Queensland recently attended the Seventh
International Conference on Prevention of Work-Related
Musculoskeletal Disorders, held in the Loire Valley, France.
http://www.qcomp.com.au/insurer-report/autumn-2011/kris-fraser-(uq)-attends-the-international-conference-on-prevention-of-work-related-musculoskeletal-disorders.aspx
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Data management update
There are some important changes and events coming up in the
next few months regarding data management for insurers.
http://www.qcomp.com.au/insurer-report/autumn-2011/data-management-update.aspx
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A good-news story from Return to work assist
2011 is set to be a good year for Richlands local Tim Bailey as
he finally returns to the workforce after suffering a severe back
injury in 2009 whilst working as a mechanic.
http://www.qcomp.com.au/insurer-report/autumn-2011/a-good-news-story-from-return-to-work-assist.aspx
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Medical Assessment Tribunal Services Unit restructure
The Tribunal Services Unit has welcomed two new Senior Tribunal
Coordinators into the Unit. Tammy Manderson and Tracy Cook have
joined Michael Francis, Executive Manager and Steve Murray, Senior
Tribunal Coordinator into the leadership team.
http://www.qcomp.com.au/insurer-report/autumn-2011/medical-assessment-tribunal-services-unit-restructure.aspx
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Review rights following a Medical Assessment Tribunal
When Q-COMP undertakes future compliance audits, claims ceased
following a MAT hearing will form part of the targeted component of
the audit sample. To help you maintain a high level of
compliance, the following are examples of when an applicant is
entitled to a review in this circumstance.
http://www.qcomp.com.au/insurer-report/autumn-2011/review-rights-following-a-medical-assessment-tribunal.aspx
Contact us:
T: 1300 361 235
E: qcomp@qcomp.com.au
