Insurer Report - Autumn 2011
Big news in this issue of the Insurer Report is that nominations
and registrations are now open for the Return to work Conference,
Expo and Awards 2011. We're excited about the 2011 event,
which is building on the momentum from last year to be even bigger
and better.
Equally as exciting is the launch of our new website. The
new site, which launched a few days ago, aims to cut back the
clutter and ensure that visitors can access the information they
need easily. You can still find us at www.qcomp.com.au, but a new navigation and fresh
design will help you find what you need - fast.
Part of this change is what you see in front of you - this is
the first new-look Insurer Report, and we hope that you like
it.
We'd love to hear what you think about the changes to the
website and newsletter, and you can send us feedback via the
comments section of the newsletter, or to comms@qcomp.com.au
Elizabeth Woods
Chief Executive Officer
Nominations now open for the Return to work Awards 2011
Nominations are now open for the Return to work Awards 2011, the
only program in Queensland that recognises outstanding achievements
in helping injured workers return to work.
Read Full ArticleRegistrations now open for the Return to work Conference and Expo 2011
Get in quick to secure your place at the Return to work
Conference and Expo 2011, a must-attend event for those on the
front line of rehabilitation and return to work.
Read Full ArticleAchieving better outcomes at the Leadership and Vision in Injury Management Conference
The 2011 Leadership and Vision in Injury Management Conference
held over 28-29 March was a great success.
Read Full ArticleMagistrates Court decision regarding “contravenes”
A recent case heard by the Industrial Magistrate addressed the
issue of whether a worker had 'contravened' section 328A of the
Criminal Code in circumstances where the worker had not been
charged or convicted of an offence, but was issued with a caution
for driving without due care and attention.
Read Full ArticleOut-of-time applications for review
The following is an overview of the important learnings
regarding "out of time" applications for review from a matter
recently determined by President Hall of the QIRC.
Read Full ArticleProcedural fairness
The following case reinforces sections 6.3 and 6.4 of the Claims
Management Performance Standards and Guidelines in that procedural
fairness should be afforded to workers prior to the making of an
adverse decision.
Read Full ArticleInsurers’ rights in an appeal
There have been a few important learnings come out of the QIRC
recently in relation to insurers' rights in an appeal.
Read Full ArticleInsurer complaints management
Complaints are an important part of any business and provide
opportunities to improve on processes and allow us to reflect on
the way services are provided.
Read Full ArticleChanges to Review Unit processes
In order to streamline the review process, the Review Unit has
recently changed some of their procedures regarding initial
communications and decision formats.
Read Full ArticleKris Fraser (UQ) attends conference on Musculoskeletal Disorders in Loire Valley, France
Kris Fraser, from the Return to work Award winning team at the
University of Queensland recently attended the Seventh
International Conference on Prevention of Work-Related
Musculoskeletal Disorders, held in the Loire Valley, France.
Read Full ArticleData management update
There are some important changes and events coming up in the
next few months regarding data management for insurers.
Read Full ArticleMedical Assessment Tribunal Services Unit restructure
The Tribunal Services Unit has welcomed two new Senior Tribunal
Coordinators into the Unit. Tammy Manderson and Tracy Cook have
joined Michael Francis, Executive Manager and Steve Murray, Senior
Tribunal Coordinator into the leadership team.
Read Full ArticleReview rights following a Medical Assessment Tribunal
When Q-COMP undertakes future compliance audits, claims ceased
following a MAT hearing will form part of the targeted component of
the audit sample. To help you maintain a high level of
compliance, the following are examples of when an applicant is
entitled to a review in this circumstance.
Read Full Article
