Before you can provide treatment or assist an injured worker to
return to work the injured worker must have been referred by a
registered medical practitioner and have a current medical
certificate to cover the period of the service. Allied health
providers are an important part of the rehabilitation process. You
can:
- provide appropriate treatment to an injured worker
- ensure the injured worker understands their injury and what is
required to restore function by:
- facilitating their return to work as early and as safely as
possible
- providing advice to the injured worker to assist with the
injury management process
- providing feedback (verbal/written) to the employer's
Rehabilitation and Return to Work Coordinator (RRTWC) and insurer
case manager
- assisting with the selection of suitable duties and workplace
modifications at the workplace
- conducting assessments to determine a person's work
capacity.
- actively involve workers and employers in the development and
implementation of rehabilitation services.
What is the goal of allied health
intervention?
In the majority of cases, the rehabilitation goal is for the
worker to return to work. In situations where the injury prevents
the worker returning to work, rehabilitation must focus on
maximising functional independence.
Fees and guidelines
Tables of Costs and fee schedules outline the general standard,
expectations, procedures and conditions for delivering allied
health services to injured workers. It also explains who can
deliver services. Before providing services please consult the
relevant guidelines to determine if you are able to provide
specific services.
What is the role of the
insurer?
The insurer assesses and manages claims, and acts as the
workers' compensation case manager in accordance with the
Workers Compensation and Rehabilitation Act 2003. They
also pay for your services. Before billing for your services it is
advisable to check with the insurer that the claim has been
accepted.
What does 'registered person'
mean?
The Act uses the term 'registered' to refer to those professions
covered by a health registration board. The registered professions
recognised by Q-COMP can be found at www.healthregboards.qld.gov.au.
Q-COMP will also recognise some non-board registered professions.
These professions are outlined in the fee schedules.
What is a Provider Management Plan
(PMP)?
The PMP is a form used by allied health providers to advise the
insurer case manager of a worker's progress and ongoing
rehabilitation needs. PMPs are to be used by all allied health
providers to request approval for treatment. PMPs can be downloaded
from the Q-COMP web site. Completed plans are forwarded to the
insurer. Please refer to the PMP Quick Guide for details on how to
complete a PMP.
Insurers
If your question is about a specific claim/case or payment for
specific services you will need to speak to the insurer's case
manager.
WorkCover Queensland
If possible, use the direct number for the WorkCover Queensland
staff member managing the claim. If you don't have their direct
number you can call 1300 362 128 and give the name of your patient,
their date of birth or the claim number (if you know it). Visit the
WorkCover Queensland's website at www.workcoverqld.com.au
Self-insured employers
Contact the employer directly.
Q-COMP
For issues around conditions and delivery service standards
contact Q-COMP's Health Services Team on 1300 789 881or look at the
fee
schedule guidelines