Guides
Better practice in return to work guide (PDF 310.6 kb)
The guide outlines a number of steps for employers to improve the way workplace injury and return to work are managed. It's an easy to read, practical how-to guide that can be implemented in any workplace.
Helping you get the measure of workplace rehabilitation (PDF 416.4 kb)
The self-assessment checklist is a tool for employers to assess their performance in key areas of workplace rehabilitation. It includes areas of legislative and regulatory compliance as well as best practice principles.
Insurer performance management program (PDF 133.9 kb)
The plan helps insurers achieve excellence in claims management and rehabilitation was well as compliance with legislation. It also helps us to be transparent, fair, accountable, impartial, and responsive when working with insurers.
Claims management performance standards and guidelines (PDF 114.7 kb)
The guidelines support insurers in applying the legislation and making high quality, consistent, and compliant claims decisions.
Workers' compensation insurers' interface data specifications (PDF 737.1 kb)
Self-insurer must use interface data specifications when sending us summary information about the claims they have processed on their system. This information helps us to regulate and monitor the performance of self-insurers.
Guidelines for the table of injuries (PDF 222.5 kb)
Guidelines for the table of injuries - for injuries on or after 2 November 2005
Quick reference tool - Guidelines for the table of injuries (PDF 102.5 kb)
Medical practitioners and insurers can use the quick reference tool to help assess permanent impairment
Quicklinks
Winners announced
Comprehend
*NEW* Permanent impairment assessment course for doctors and insurer case managers