Complaints, compliments and suggestions

At Q-COMP, we encourage customers and interested parties in the Queensland workers' compensation scheme to complain or make suggestions about any aspect of the scheme including any of our services. Our formal Complaints management system ensures that complaints are addressed. This system means you can be confident we are open and transparent when handling complaints about our products and services.

You can play an active part in resolving the problem by providing as much relevant information as possible when you are making a complaint or suggestion.

Steps to making a complaint

1. Contact the staff member you have been dealing with, or ask to speak to their supervisor. If your issue is about how your workers' compensation claim is being run, contact your insurer first (WorkCover Queensland or a self-insured employer).
2. Lodge your complaint using the online form below, write to us at PO Box 10119 Adelaide Street Brisbane Q 4000, call us on 1300 361 235 or email us qcomp@qcomp.com.au.
3. Provide enough information and contact details to help us to investigate your complaint.

When we receive a complaint, we will:

• contact you
• respond to your complaint within a time agreed with you
• treat your complaint confidentially
• make sure we don't treat you differently because you complained
• objectively review your complaint to decide if what we did was fair and followed the legislation.

Note: if you wish to remain amonymous, you can write to us at PO Box 10119 Adelaide Street Brisbane Q 4000 or call us on 1300 361 235.

So we can improve our customer service, we will: 

• report what we've done about the complaint to senior management
• change our processes if we can
• keep a record of your complaint.

Not happy with how we handled your complaint?

You can contact the Queensland Government’s external complaint management body, the Queensland Ombudsman's Office.

Complaints, compliments and suggestions online form

Questions marked with * must be entered.

Important note: Q-COMP is collecting your personal information for the purposes of identifying and dealing with your complaint or compliment, in accordance with our Complaints management system. Your personal information may be forwarded to the business area relevant to your complaint to enable the complaint or compliment to be addressed. We may also use your personal information for the purposes of reviewing our complaint management client service performance and standards.