Our policies and procedures
The table below lists Q-COMP's current policies
and procedures, which are regularly reviewed and updated
through our electronic data and records management system,
TRIM.
If you would like a copy of a policy or procedure, contact Legal
Services on 1300 361 235 or via email legalservices@qcomp.com.au and
we'll see if we can release it to you informally.
Otherwise, you can make a formal application using the approved
form.
Review Unit
| Document Type |
Document Name |
| Policy |
Administrative process of review |
| Procedure |
Allocating applications for review |
| Procedure |
Document exchange |
| Procedure |
Initial contact with the parties to a review |
| Procedure |
Right of appearance |
| Procedure |
Disclosure of information |
| Procedure |
Making a review decision |
| Procedure |
Merging and bookmarking e-files |
| Procedure |
Preparing a statement of reasons for decision |
| Procedure |
Registering a major employer review |
| Procedure |
Registering a policy review |
| Procedure |
Registering a policy telephone lodgement |
| Procedure |
Registering a telephone lodgement |
| Procedure |
Registering a WorkCover review |
| Procedure |
Review Officer training |
| Procedure |
Seeking legal advice |
| Procedure |
Standard and extended form review decisions |
| Procedure |
Validating a major employer review |
| Procedure |
Validating a self-insurer review |
| Procedure |
Validating a WorkCover application for review |
Tribunal Services
| Document Type |
Document Name |
| Policy |
Constitution, convening and scheduling of medical assessment
tribunals |
| Policy |
Medical assessment tribunals referral process |
| Policy |
Quality tribunal decisions |
| Procedure |
Annual fee review for tribunal doctors |
| Procedure |
Allocate appointments and advise hearing details |
| Procedure |
Cancellation of tribunal |
| Procedure |
Composite tribunals |
| Procedure |
Determine and project nature and volume of tribunals |
| Procedure |
Determine members' availability |
| Procedure |
Distribution and exchange of documents |
| Procedure |
Establish doctor details on appointment |
| Procedure |
Managing a tribunal hearing |
| Procedure |
Referral validation |
| Procedure |
Regional tribunal |
| Procedure |
Request for legal advice |
| Procedure |
Review panels |
| Procedure |
Schedule panel members for hearing |
| Procedure |
Tribunal decisions |
| Procedure |
Tribunal request for further information |
| Procedure |
Written correspondence to secretariat |
Appeals
| Document Type |
Document Name |
| Policy |
Administrative process of appeal |
| Procedure |
Accounts |
| Procedure |
Administrative preparation for trial |
| Procedure |
Appeal workplan |
| Procedure |
Attending court |
| Procedure |
Briefs for counsel |
| Procedure |
Callover |
| Procedure |
Conferences |
| Procedure |
Cost schedule |
| Procedure |
Counsel's advice for appeals |
| Procedure |
Finalisation of appeals - in court |
| Procedure |
Finalisation of appeals - out of court |
| Procedure |
Further investigations |
| Procedure |
Managing appeals |
| Procedure |
Registering appeals |
| Procedure |
Section 552 |
| Procedure |
Section 554 |
| Procedure |
Self-audit process |
| Procedure |
Settling or conceding an appeal |
| Procedure |
Travel booking |
Legal Services
| Document Type |
Document Name |
| Policy |
Approved forms |
| Policy |
Conduct of litigation |
| Policy |
Privacy |
| Procedure |
Recovery of litigation costs |
| Procedure |
Gazette notice |
| Procedure |
Judicial review |
| Procedure |
Industrial Court |
| Procedure |
Maintaining the Industrial Magistrate Decisions database
(QWCDec) |
| Procedure |
Privacy complaints handling |
| Procedure |
Providing advice |
| Procedure |
Taking workers' compensation files and personal information
offsite |
| Procedure |
Release of information and documents |
| Procedure |
Maintaining Q-COMP's publication scheme and disclosure log |
Return to work assist
| Document Type |
Document Name |
| Policy |
Return to work assist |
| Procedure |
Approval of Q-COMP-funded courses |
| Procedure |
Managing Return to work assist providers |
| Procedure |
Managing Return to work assist referrals |
| Procedure |
Measuring Return to work assist outcomes |
Insurer Services
| Document Type |
Document Name |
| Policy |
Compliance and performance monitoring of
insurers |
| Policy |
Licensing self-insurers |
| Policy |
Self-insurer annual levy |
| Procedure |
Allocation of insurer advisors |
| Procedure |
Annual financial assessment for self-insurers |
| Procedure |
Approval and review of actuaries |
| Procedure |
Bank guarantee |
| Procedure |
Change of membership |
| Procedure |
Complaints management |
| Procedure |
Estimated claims liability |
| Procedure |
Insurer audit |
| Procedure |
Insurer monthly statistics |
| Procedure |
Late payment of insurer levy |
| Procedure |
Quarterly insurer performance risk
profile |
| Procedure |
Reinsurance |
| Procedure |
Renewal of self-insurance
licences |
| Procedure |
Self assessment plan |
| Procedure |
Self-insurance licence
application |
| Procedure |
Self-insurance licence cancellation and
surrender |
| Procedure |
Self-insurers who become non-scheme
employers |
| Procedure |
Supply of data to insurers |
| Procedure |
Workplace rehabilitation policy and procedures for
self-insured employers |
Data Management and
Analytics
| Document Type |
Document Name |
| Policy |
Release and reporting of scheme data and
information |
| Policy |
Scheme-wide data management |
| Procedure |
Campbell Research & Consulting Return to work
monitor |
| Procedure |
Claims history |
| Procedure |
Data reference group meetings |
| Procedure |
DMA ad hoc data or statistics
request |
| Procedure |
Injury narrative update by
insurers |
| Procedure |
Injury profile audit reports |
| Procedure |
Insurer access to the injury profile search
facility |
| Procedure |
Insurer data reconciliation |
| Procedure |
Maintenance of regulatory tables |
| Procedure |
Monthly WorkCover permanent impairment
report |
| Procedure |
New licence
application |
| Procedure |
QAS grant
calculation |
| Procedure |
QCS data quality |
| Procedure |
Requests for changes to
data |
| Procedure |
Table of costs |
| Procedure |
Updating the workers' compensation insurer's
data specifications |
| Procedure |
Weekly Medical Advisor
reports |
Finance
| Document Type |
Document Name |
| Policy |
Purchasing |
| Policy |
Charging for products and services |
| Policy |
Procurement |
| Policy |
Procurement and purchasing |
| Policy and procedure |
Travel |
Human Resources
| Document Type |
Document Name |
| Policy and procedure |
Benefits when working at Q-COMP - Salary packaging
and superannuation |
| Policy and procedure |
Career development - Achievement planning and
remuneration review |
| Policy and procedure |
Career development - Secondment |
| Policy and procedure |
Career development - Study and research assistance
scheme (SARAS) |
| Policy and procedure |
Employee information - Entertainment, gifts and
benefits |
| Policy and procedure |
Workplace health and safety |
| Policy and procedure |
Recruitment and selection - Recruitment, selection and
probation |
| Policy and procedure |
Recruitment and selection - Transitioning from
temporary employment |
| Policy and procedure |
Workplace health and safety |
| Policy and procedure |
Workplace health and safety - Risk
management |
| Policy and procedure |
Employee information - Public interest
disclosure |
| Policy and procedure |
Workplace health and safety - Workplace
rehabilitation |