Our structure

Our Chief Executive Officer Elizabeth Woods develops and drives our strategic direction.

Elizabeth oversees our business teams, which are focused on delivering excellent customer service and achieving stakeholder satisfaction, supported by our Q-COMP Leadership Team (QLT).

Customer Service Group manages insurer compliance and performance and issues self-insurance licences. They also provide our internal financial services and coordinate our information technology needs.

Communication and Education Group provides communication expertise (e.g. marketing, public relations, customer relations and internal communications), external and internal education solutions (e.g. online learning, seminars, conferences and publications) and workers' compensation and rehabilitation advice and support.

Scheme Analysis monitors trends and identifies and reports on scheme-wide issues and statistics.

Health and Tribunal Services provides information and education to allied health and medical professionals and provides administrative support to the medical assessment tribunals.

Our Review and Administration Unit manages reviews of workers' compensation decisions—claim decisions and premium/policy decisions—as well looking after our facilities.

Our Legal Services Unit provides us with specialist advice on administrative law matters.

Our Appeals Unit manages appeals by workers and employers of Q-COMP review decisions .

The Return to work assist team offers help to workers at risk of long-term unemployment to access training and/or job placement services to achieve realistic career goals.

Human Resources supports our business teams by managing external payroll services (through Corporate Administration Agency - CAA), recruitment, human resource development and change management.

We also have a Medical Advisor on staff who provides specialist workers' compensation advice to medical and allied health professionals.

Our board has union, employer, health and government representatives.